Luckin33 Privacy Policy — Your Personal Data Protection

1Introduction

Welcome to the luckin33 Privacy Policy. This document explains how luckin33 ("we", "Platform", or "company") handles personal information collected from you ("user", "player", or "member") when you use the luckin33 platform at luckin33.fun, including our website and mobile app.

We understand that sharing personal information with any online platform is a serious decision. That is why we want you to know exactly what happens with your data — from the moment you register to every transaction you make. No confusing legal language, no hidden conditions. What you read here is what actually happens.

This Privacy Policy should be read alongside our Terms and Conditions. By using the luckin33 platform, you agree to the data handling practices described in this document. If you do not agree, please discontinue use of the platform immediately.

2Personal Information We Collect

Luckin33 collects personal information in several ways depending on how you interact with our platform. The following are the categories of information we may collect:

Information You Provide Directly:

Automatically Collected Information:

3How We Use Your Information

Every piece of information we collect has a clear and specific purpose. We do not use your data for any purpose other than those stated below:

• Processing account registration, verifying your identity, and managing your account overall.
• Securely and accurately processing deposits, withdrawals, and all financial transactions in accordance with your instructions.
• Conducting legally required compliance checks, including KYC and anti-money laundering (AML) processes.
• Providing effective customer support — when you contact us, we need to know who you are in order to assist you better.
• Sending important account notifications such as transaction confirmations, security alerts, and relevant terms updates.
• Analysing usage patterns in aggregate and anonymous form to improve the user experience on our platform.
• Preventing fraud, system abuse, and illegal activity that could compromise the security of the platform and other players.
• Sending promotional communications and special offers — only if you have opted in to receive them, and you may unsubscribe at any time.

4Data Sharing & Disclosure

Luckin33 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are certain circumstances where we may need to share your information with selected third parties:

• Payment Processors: The payment service providers we use to process your deposits and withdrawals may receive information necessary to complete transactions. All our payment processors are bound by strict confidentiality agreements.
• Technical Service Providers: Companies that help us operate the platform, such as cloud and analytics service providers, may process certain data on our behalf under strict data processing agreements.
• Regulatory Authorities: We will disclose information to government authorities, law enforcement, or regulatory bodies when required by law or court order.
• Fraud Prevention: In cases of suspected fraud or illegal activity, we reserve the right to share relevant information with the appropriate authorities to protect the integrity of the platform and the safety of all players.

In all data sharing arrangements, we ensure that recipients maintain data protection standards equivalent to our own.

5Data Security

Protecting your data is not just a policy — it is our daily practice. luckin33 implements comprehensive security layers to keep your personal information safe at all times:

• 256-bit SSL encryption protects all data transmitted between your browser and our servers, ensuring no one can intercept that communication.
• Passwords are stored using strong one-way hashing algorithms — even our internal staff cannot view your actual password.
• Two-factor authentication (2FA) is available and encouraged for all accounts to add an extra layer of security.
• Continuous account activity monitoring to detect any suspicious login attempts or unusual transaction patterns.
• Access to personal data within our internal systems is restricted to staff who require it to perform their duties only.
• Regular security audits and penetration testing are conducted to identify and address system vulnerabilities before they can be exploited.

6Cookies & Tracking Technologies

Luckin33 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly — including login session management and security preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve the overall user experience.
• Functional Cookies: Storing your preferences such as language, display settings, and other details to make your experience on the platform more comfortable.
• Analytics Cookies: Helps us understand which pages are visited most frequently and how players interact with specific features, guiding our product development.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. Continued use of the luckin33 platform is considered your consent to cookie usage as described above.

7Your Rights Regarding Personal Data

As a luckin33 user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact our support team via Live Chat or email. We will process your request within the timeframe required by applicable law.

8Data Retention Period

Luckin33 does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account information is retained throughout your membership and for a minimum of five (5) years after account closure to meet regulatory compliance requirements.
• Financial transaction records are retained for seven (7) years as required by applicable financial and tax regulations.
• KYC documents are retained for the period required by regulatory authorities — typically five (5) years after the close of the business relationship.
• Customer support communication logs are retained for three (3) years for reference and dispute resolution purposes.
• Analytics and performance data is retained in anonymised form indefinitely for product improvement purposes.

Once the retention period expires, your data will be securely deleted or irreversibly anonymised in accordance with our internal procedures.

9Child Protection

The luckin33 platform is strictly intended for individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we discover that a person under the age of 18 has registered an account or provided personal information to us, the account will be closed immediately and all related data deleted as quickly as possible. Parents or guardians who become aware that their minor has accessed our platform are encouraged to contact us immediately.

10Changes to This Privacy Policy

Luckin33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

For significant changes, we will notify you via an in-platform notification or your registered email before the changes take effect. Your continued use of the luckin33 platform after any changes are published will be considered your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information. If you have any concerns about changes made, do not hesitate to contact us.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to help:

• Live Chat: The fastest way to reach us — available 24/7 directly on the luckin33 platform for any urgent privacy or account security queries.
• Privacy Email: [email protected] — for written inquiries requiring detailed responses or official documentation.
• Support Page: Visit FAQ page for answers to the most frequently asked privacy questions from our players.

We are committed to responding to all privacy enquiries within 72 business hours. For formal data subject rights requests, please provide a copy of your identification document for identity verification before we can process your request.